Refund Policy

At IT Guru Academy (itguruacademy.com), we strive to deliver high-quality live courses, recorded training, and digital solutions. Please review our refund policy carefully before making a purchase.

1. Refund Eligibility

We issue refunds only in cases where a purchased course or digital product fails to work or function properly, and our support team is unable to resolve the issue for you.

To be eligible for a refund, all of the following conditions must be met:

  • Technical Non-Functionality: The course material, downloadable assets, or digital product is broken, non-accessible, or unusable due to a technical defect on our end.
  • Support Contact: You must contact our technical support team first and allow us a reasonable opportunity to fix the issue or provide a working alternative.
  • Request Timeline: You must submit your refund request within 7 days of your purchase date.

2. Non-Refundable Circumstances

Refunds will NOT be issued under the following circumstances:

  • Change of mind after purchasing a course or digital asset.
  • Lack of technical knowledge or failure to meet the minimum system requirements on your device.
  • Accidental purchases or purchasing the wrong product by mistake.
  • Inability to attend live class sessions due to personal scheduling conflicts.

3. How to Request a Refund

If your purchased item is non-functional and meets our refund criteria, please follow these steps:

  1. Send an email to contact@itguruacademy.com with the subject line: Refund Request - [Your Order ID].
  2. Provide a clear description of the issue along with relevant screenshots or video proofs showing that the product/course is not working.
  3. Our support team will inspect the issue within 24–48 hours and attempt to resolve it or process your refund request.

4. Refund Processing

Once approved, your refund will be processed and credited back to your original payment method (e.g., bKash, Nagad, or Bank Account) within 5–7 business days.

5. Contact Us

If you have any questions regarding our Refund Policy, please get in touch with us: